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Warranty

Rane® Safety and Accessibility products are warranted to be free from defects in materials and workmanship for a period of five (5) years for external finishes and composite shell, three (3) years for all moving and stationary parts, including but not limited to, valves, air spa blower, whirlpool pumps, actuators, door mechanisms, hinges, gauges, thermometers, and Lifetime for the door seal (provided preventative maintenance is performed as recommended.) Shower and disinfectant hoses, handheld shower wands, disinfectant spray wands, and batteries are excluded from this warranty.

ALWAYS FOLLOW ALL SAFETY AND USE INSTRUCTIONS CONTAINED IN THE TUB AND LIFT USE MANUALS.


COMMENCEMENT OF WARRANTY PERIOD
Warranty commences on the date of shipment to Customer and/or Dealer.


REPAIR OR REPLACEMENT
During the warranty period, Rane® will repair or replace any defective parts or portion thereof returned by Customer and/or Dealer if Rane® determines was defective due to faulty materials or workmanship. The Customer and/or Dealer must obtain and Return Goods Authorization (RGA) number from Rane®. The Customer and/or Dealer will pay all related labor and return costs incurred in the replacement, installation, or repair of the defective parts or portion thereof to Rane® except that in year one Rane® will pay for shipping. Rane® retains the exclusive right to repair or replace the defective products or parts or portions thereof at its sole discretion. In the event that it is determined that the cost of warranty repairs and/or parts is excessive, Rane® may require the Customer and/or Dealer to provide a written report and pictures of the defect for review. In the event that replacement parts are sent by Rane® to the Customer and/or Dealer before the defective parts have been received and reviewed by Rane®, the Customer and/or Dealer will be invoiced for the replacement parts and shipping costs. Once the defective parts have been received by Rane®, and deemed to be defective due to faulty materials or workmanship, a credit or refund will be issued to the Customer and/or Dealer. In the event Rane® determines the repairs and/or parts were not covered by warranty due to misuse or other reasons, customer shall pay for the charges for all repairs including parts, freight, and labor warranty of parts subject to “normal wear and tear” (i.e. cushions, pads, lap and shoulder belts, shower wands, and hoses) are not covered under this warranty except as it applies to the defects in materials and workmanship.

EXCLUSIONS
This limited warranty applies only to the Rane® tubs sold and used in Canada or the United States, and does not apply to equipment that has been damaged or rendered defective as a result of:

  • a) Acts of God, accident, misuse, neglect, or abuse
  • b) Use of parts not manufactured or sold by Rane®
  • c) Modification without the written permission of Rane®
  • d) Service by anyone other than Rane® or a Rane® Authorized Agent
  • e) Transit, neglect, misuse, power surge, or operating environment
  • f) Failure to inspect tub upon delivery for shipping damage will void any liability of Rane® since shipping damage that is not indicated on the accepted shipping documents as this excuses shipper from any liability
  • g) Failure to provide regular maintenance, service, or inspections
  • h) Failure to operate in accordance with manufacturer’s guidelines or any other improper operation or maintenance, or
  • i) Any other cause not directly and primarily caused by defective material, workmanship, or design including abnormal water conditions including without limitation excessive hardness or acidity or temperatures above prescribed amounts.

Service performed as a result of these conditions will be subject to charges for labor, transportation and shipping, and parts.
Rane® will not be responsible for any water damage to structures or property for any reason including but not limited to manufacturer defects or improper installation. Rane® will assume no responsibility for the loss of the system, inconvenience due to loss, damage to real or personal property or any other consequential damage. Rane® will not be liable for any labor or incidental expenses or material charges in connection with removal or replacement of the walk-in bathtub or any part or parts of the System.

SOLE WARRANTY
These express warranties shall be the sole and exclusive warranties of Rane®, with respect to the tubs (“goods”) and services provided in connection with the goods and shall be in lieu of, and exclude, all other express or implied warranties of any kind whatsoever, including to the maximum extent permitted by law warranties of merchantability and fitness for a particular purpose. In no event shall Rane®, its subsidiaries, affiliates, agents, or employees be liable for any incidental indirect, special, or consequential damages in connection with or arising out of the warranties contained herein or the sale or furnishing of any goods, services, or other items hereunder, or any third party’s ownership, maintenance or use of any goods, services or other items furnished hereunder including, but not limited to, lost profits or revenues, loss of use of the goods or any associated products, damage to associated products, costs of capital, costs of substitute goods or products, or claims of customers for such damages. In no event shall Rane®, its subsidiaries, affiliates, agents or employees be liable for the negligence or other intentional misconduct of any third-party nor shall Rane® be liable for its gross negligence, or intentional misconduct. The sole remedy for any liability of Rane® of any kind, including, but not limited to, gross negligence, fraud, or intentional misconduct, with respect to any goods, services or other item or service to which these warranties are applicable or otherwise, shall be limited to the repair or replacement of any goods determined by Rane® to be defective hereunder, and in no event shall Rane® be liable for damages in any amount exceeding Rane’s® replacement cost of the claimed defective product. Rane® will not be responsible for meeting any federal, state, local, or municipal code or specification (whether statutory, regulatory, or contractual), including special building or construction codes, unless Buyer so specifies in writing at the time of order and an authorized employee of Rane® agrees in writing.
The parties knowingly and willingly waive any right they have under applicable law to a trial by jury in any dispute arising out of or in any way related to these warranties of the issues raised by that dispute.
The Laws of the State of Tennessee shall govern the validity and construction of these warranties and all rights and obligations of, and disputes between or among, the parties arising out of or related to these warranties, whether in contract, tort or otherwise, without regard to the principles of conflict of Laws of the State of Tennessee. The parties submit to the jurisdiction of all State and Federal Courts sitting in the State of Tennessee, and all actions and proceedings arising out of or relating to these warranties shall be heard and determined in a State or Federal Court in Tennessee.